Literaturnachweis - Detailanzeige
| Autor/inn/en | Turner, Colin; Andrews, Philippa |
|---|---|
| Institution | Staff Coll., Bristol (England). |
| Titel | One to One: Interpersonal Skills for Managers. |
| Quelle | (1994), (124 Seiten)
PDF als Volltext kostenfreie Datei |
| Sprache | englisch |
| Dokumenttyp | gedruckt; online; Monographie |
| ISBN | 0-907659-82-9 |
| Schlagwörter | Leitfaden; Administrator Effectiveness; Administrator Guides; Administrator Role; Administrators; College Administration; Colleges; Communication Skills; Foreign Countries; Higher Education; Interpersonal Competence; Job Skills; Listening Skills; Transactional Analysis |
| Abstract | This book explores interpersonal skills for college administrators through analysis of fictional, but typical, scenes and dialogues set at a fictional "Elmdale College". The analysis and discussion use transactional analysis, gestalt psychology, and neuro-linguistic programming theories to help the reader understand the underlying processes that take place in different types of encounters between people. Individual chapters discuss the following skills: (1) establishing good contact and creating rapport; (2) active listening; (3) locating ownership of problems; (4) assertive behavior and dealing with requests and refusals; (5) using language well; (6) coping with criticism; (7) exploring personal issues; (8) staying with reality; (9) giving and receiving feedback; (10) interviewing the marginal performer; and (11) examining the role of personal beliefs in a skills-based approach. Appendixes list characters that appear in the scenes, chart the organizational structure of Elmdale College, and offer brief notes on transactional analysis, neuro-linguistic programming, and gestalt psychology. Includes an index. An annotated bibliography contains 17 recommended readings. (JB) |
| Anmerkungen | Staff College, Coombe Lodge, Blagdon, Bristol, BS18 6RG, England, United Kingdom (12.50 British pounds). |
| Erfasst von | ERIC (Education Resources Information Center), Washington, DC |
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